Return & Exchange Policy

We accept returns and exchanges, all requests are to be raised within 14 working days of receiving your orders. 

All items are to be returned in its original brand-new condition, unworn, unused, unwashed with its original tags. We do reserve the final right, for any returns that are deemed not meet to its original condition.

You are allowed to exchange for another item if the purchased item you wish to exchange is out of stock. And only allow an exchange for a product of equal or higher value for a one-time exchange.

If the price of the exchange item exceeds the original item that you purchased. You are required to pay for the excess. However, if the exchange items are lower priced items, no refunds are allowed.

All promotional items are non-exchangeable and non-refundable. Should there be any dispute in the pricing during return or exchange, the current selling price will be binding.

Delivery Fee is applied for replacing the new items. 
1 order is only granted for 1 time exchange only. 

Kindly send in your request to

myhorlahct@gmail.com

or Whatsapp 011-5405 0381

With details of Order ID, Name, Contact No. 

Within 14 working days of receiving the parcels.  

Our team will investigate further and get back to you within 2 working days. Please DO NOT return any items before receiving a confirmation from our online team. 

The remaining balance/credits can be exchanged for a product of equal or higher value for a one-time exchange. Cash refunds are not permitted.

Horlah reserves the right to amend these Return & Exchange policies, at any time at its sole discretion without prior notice. All amendments to these will be posted on our website and be effective immediately, your purchases will constitute acceptance of the amended policy.

Last updated 8 May 2024.